Frequently Asked Questions
Stationery Design Process
- When I view my stationery on the web site it seems to have different colors then my original logo design?
- Can I edit my business cards and stationery?
- What are Pantone colors?
- What is a difference between CMYK and Pantone colors?
- What is the best color mode to use for printing?
- What exactly do you mean by 500 free business cards?
- Is shipping included?
- When and How do I get free business cards?
- Who is PrintingForLess.com (PFL)?
- How do I contact PFL directly?
- How much does it cost to get cards for other people in my office?
- How long will it take to receive my cards?
- What kind of card stock will my cards be printed on?
- What about stationery and other products?
Logo Design Process
- When do you start working on my project?
- How long does it take before I can see my samples?
- How can I see my logo design samples?
- How many changes may I ask for my logo design?
- What if I don`t like any of the initial logo designs?
- What if I have my own idea for the logo design?
- Can you redo my existing logo design?
- What is the difference between a corporate image and an illustration?
- Do you make logo design for products, titles, or names?
- Why my logo samples look less attractive than samples you have online?
- Will you design a background for my logo?
- Who keeps the rights of the logo design?
Logo Kit and Files
- What files will I get if I order the Silver package?
- What files will I get if I order the Golden package?
- What is the difference between the Golden and the Express package?
- What is a Word Template?
- What are the limitations of the word template?
- Will you provide me with scalable vector files?
- What is a scalable vector file?
- What is a bitmap file?
- How can I use vector files?
- How can I use bitmap files?
- Do you do printing?
- Do you design brochures?
- Do you do illustrations?
- Why does the color look different when I print it?
- Why does the color change on different monitors when I view the samples?
- How many designers work at LogoBee?
- Does LogoBee have any rights over the logo design?
- What software do you use to create logo designs?
- Which payment methods do you accept?
Web Design Process
- When will I get my samples?
- How long does the conversion take?
- What is a revision?
- What is a stock photo?
- What is a content management system (CMS)?
- What is basic content management system?
- What is extended content management system?
- What is e-commerce?
- What is basic e-commerce?
- What is extended e-commerce?
- Do you provide payment options for use with e-commerce?
- What kind of payment options do you work with?
- Do you provide domain name registration or hosting services?
- Can you reduce the price of the BundleBee package if I don`t need logo or stationery design?
- Can you split the price or services of the BundleBee package?
- Can you split up the payment?
- How much do you charge for just a design?
- Why can`t I order Tier packages right away online?
- Who owns rights to the design?
Stationery Design Process
When I view my stationery on the web site it seems to have different colors from my original logo design?
For best viewing purposes, we use RGB color mode to present the logo samples to you. It is the main standard for all computer oriented graphics, web included. However, when we work on stationery designs, we have no choice but to convert your logo to either CMYK or Pantone colors (according to your preference). Printers do not work in RGB mode. Slight color shifts may occur. Pantone colors may appear even more different on screen because we match them on the Pantone chart as it will appear when it gets printed. You will get a version of your logo in RGB colors as well.
Furthermore, when you print the file the color will change. (Refer to Why does the color look different when I print it? )
Can I edit my business cards and stationery?
Yes, you can edit, or change all the information on your business card and stationery.
You will need to have Adobe Illustrator, or Corel Draw installed on your computer, because your stationery files are in a vector format.
What are Pantone colours?
Pantone colours is a universal stadard. They are used by professional print shops around the world. It helps designers, print shops and customers talk in one language. This type of paint will always look the same color any time you print it.
What is a difference between CMYK and Pantone colours?
CMYK- is a four colour process printing technique, widely used in home printers and even industrial printing.
Pros: relatively less expensive; can print in unlimited amount of colours; can be printed on a home computer.
Cons: colours are not very sharp; printed colours almost always will be in different shades (very hard to control the lightness and saturation of the colours each time it is printed); requires a lot of printer calibration; is limited to a less heavy paper stock.
Conclusion: CMYK is preferable for printing in more than 3 colours. It works best for home and office printing, but is not the best solution for professionally printed stationery.
Pantone – is a spot colour printing technique, only used in professional print shops.
Pros: colors are very sharp and always accurate for every printing; can be printed in very large quantities; can be printed on heavy paper stock and multiple paper surfaces.
Cons: Not the cheapest solution, as it gets very expensive if used more than 3 colors; not suitable for home office printing.
Conclusion: This is the most recommended printing technique for printing high-quality professional stationery; not good for home printing.
What is the best color mode to use for printing?
We recommend Pantone colors.
It is a standard used on every printer in the world that supports spot color process.
When you have your files printed in Pantone colors it will always have exactly same colors.
Your home printer can only print in CMYK colors, so we recommend CMYK colors for home printing.
When printing in CMYK - colors will slightly shift every time you print.
What exactly do you mean by 500 free business cards?
LogoBee, Inc. made an exclusive deal with PrintingForLess company, so we can give away 500 business cards printed for FREE. The deal is only for one name and only one side business card. Additional cards may be purchased with a discounted rate. The shipping is included only for continental USA.
Is shipping included?
The shipping is included only for continental USA.
When and How do I get free business cards?
You have to order one of our stationery included packages. When all the samples have been approved, you will receive your kit (files) along with a link and instructions on how to redeem your offer.
Who is PrintingForLess.com (PFL)?
We chose PFL as our print partner because they provide top quality, fast turns and award-winning customer service. They are the leading online commercial printer and will take great care of you!
How do I contact PFL directly?
All LogoBee customers are served by PFL's Mustang Team. You can call them weekdays between 7:00 AM & 7:00 PM Mountain time at 800-924-3134. They love to hear from customers. Or, you can email them at email@example.com.
How much does it cost to get cards for other people in my office?
Included in your design package, you receive one box of 500, 1-sided cards with ground shipping anywhere in the continental United States. • Additional boxes may be added for the discounted rate of $22.00 each, including ground S&H. • You may also order rounded corners, faster turn around and express shipping right along with your order for an additional charge. The ordering page shows you the options and prices.
How long will it take to receive my cards?
PFL will ship your business cards on or before the fourth business day after you approve your business card proof. If you need your cards faster, you can order upgraded turn around time and shipping. Or, call PFL's Mustang team at 800-924-3134 to explore options.
What kind of card stock will my cards be printed on?
When you place your order directly with PFL, you'll have your choice of three top-quality card stocks:
• 120# Gloss Cover: 12 pt in thickness; glossy coated finish
• 100# Uncoated Cover: 14 pt in thickness; the uncoated finish matches that of envelopes and stationery.
• 120# Dull/Matte Cover: 12 pt thickness; smooth non-shiny coating. ($5 additional per box)
You may request samples online at www.printingforless.com/C/logobee, or call the Mustang team at 800-924-3134.
What about stationery and other products?
PFL prints the full complement of marketing materials that most businesses need. You can view their standard products and request samples online at www.printingforless.com/C/logobee . If you do not see what you need, just call the Mustang team at 800-924-3134 for your custom needs.
Logo Design Process
When do you start working on my project?
We will start working on your project as soon as we receive your logo request and payment.
How long does it take before I can see my samples?
Your samples will be presented to you five business days or two business days after we receive your payment, according to the package you choose.
How can I see my logo design samples?
After we receive your payment we will create a personal web page for you, where we will upload your logo design samples.
How many changes may I ask for my logo design?
Unlimited changes can be applied to your chosen logo design, until you are 100% satisfied.
Depends on the package you choose, 6 changes for Special Package only.
What if I don't like any of initial logo designs?
We will provide you with a free redraw session. You will be presented with six or more completely new logo design variations.
What if I have my own idea for the logo design?
Any ideas or requests for your future logo design you may indicate in your logo request, or contact your project coordinator. Please be as specific as possible.
Can you redo my existing logo design?
Yes. Please provide us with the latest version of your logo design, and mention it in your logo request.
What is the difference between a corporate image and an illustration?
There is a big difference between a corporate image and an illustration. Corporate images are very simple, which makes them unique, memorable and highly recognizable from any distance and at any size.
Illustrations are usually a very complicated artwork that looses it's quality when reduced in size. Very busy images like these are hard to read and recognize.
Do you make logo design for products, titles, or names?
Yes, we create any type of graphic identity.
Why my logo samples look less attractive than samples you have online?
We have a unique presentation. Every sample was carefully chosen and placed in the most favorable position on the page. A special background designed to enhance the viewing experience. This is not in any way done to confuse the viewer, but actually to show how the logo looks like in the optimal settings.
We present your samples on a default white background unless otherwise specified in the order form.
Will you design a background for my logo?
The background is not a part of a logo. Background design is not included in any of the packages.
Who keeps the rights of the created logo design?
All the rights of the Artwork and Logos we create for our customers belong to our customers.
Logo Kit and Files
What files will I get if I order Silver package?
You will get optimised bitmap files for the WEB: (*.GIF 72dpi, *.JPEG 150dpi, PNG-24 (transparent)) , high-resolution image (*.TIFF 300dpi), scalable vector files for printing (*.ai, *.pdf, *.eps) in RGBcolors.
What files will I get if I order the Golden package?
Everything that we offer in Silver package, plus your stationery layout files (up to 6 business cards, letterhead and envelope design) in CMYK and RGB colors in ready to print vector format AI, EPS, and PDF.
What is the difference between the Golden and the Express package?
The main difference of course is how fast we deliver the initial logo design samples. When ordering Express Package It only takes us 2 business days to deliver your initial samples. Plus you receive a word template of your letterhead.
What is a Word Template?
Word Template is a Microsoft Word file. We only provide letterhead design for the word template.
It contains almost exact replica of your original letterhead design, with an option to type in the body of the document and leaving all the graphical elements untouched. If you have Microsoft Word you can print this document on your local printer directly from your computer. However there are some limitations in quality and positioning.
What are the limitations of the word template?
Word template does not allow to embed a high quality vector graphic or a higher resolution bitmap file.
Therefore the previewing and printing quality is not as high as the original vector files.
There is no option to implement bleeding in the word template document.
Some white space margins may be visible on your document. The size of the margins is determined by the program and the printer set up.
Will you provide me with scalable vector files?
Yes, we provide you with scalable vector files (AI, EPS, PDF).
What is a scalable vector file?
Vector files are files that you can resize, scale, and even change colours or fonts without loosing any quality or resolution on your image. It's best to make GIFs or any other bitmap formats you may need for your web site. Vector files are mostly used by professional designers or print shops.
What is bitmap file?
Bitmap files are a more popular file that are the best to use on the Web. You may use them on most word applications, they are small in size, but hard to modify because of their poor resolution. You may notice a big distortion in your image if you try to scale a bitmap file. The most popular bitmap files are GIF, JPEG, TIFF and BMP.
How can I use vector files?
Vector files are used on specific vector based software applications such as Adobe Illustrator and Corel Draw.
How can I use bitmap files?
Bitmap files may be used in a large variety of software applications, such as Adobe Photoshop, Photo Paint or many other programs. They can be opened in most word processing applications such as Microsoft Word and many Web design programs.
Do you do printing?
Yes, we now offer printing services, and a complementary 500 business cards in CMYK free of charge with the purchase of Golden or BundleBee packages.
Do you design brochures?
Yes, LogoBee is now offering flyers and brochure design.
Do you do illustrations?
Our packages and prices do not include illustration designs. Please contact us to get our quotes on illustrations.
Why does the colour look different when I print it?
Your personal printer doesn't use exact colours that you see on the screen. You have to calibrate your printer with the screen first for the best match.
Why does the color change on different monitors when I view the samples?
The color you see on the screen depends a lot on the adjustments of the screen settings and color setup. It also depends on the brand and model of the monitor. Two identical monitors brand and model with the same settings will have slight color variation and intensity. There is no way to create a file that will show the same color on all the screens. Furthermore, when you print the file the color will change. (Refer to Why does the color look different when I print it? )
How many designers work at LogoBee?
We have a logo design team of 7 high class professional designers who are working full time in house.
There are at least two logo designers working on each project.
Does LogoBee have any rights over the logo design?
LogoBee doesn`t register or protect the logo design that it created for its` clients. We provide all the rights for the customers to register their logos. The client is responsible for protecting and registering the rights of his logo. However we closely watch , so no one is using our samples for false advertising without a written permission from LogoBee. No one can use LogoBee logo design samples under his name except the client himself, who has all the rights for the logo design.
What software do you use to create logo designs?
Our designers work with multiple software application, mostly Adobe Illustrator.
Which of the payment methods do you accept, and which don`t?
We accept all the major credit card: Visa, Master Card, Discovery, American Express. We also accept company checks or money orders, and Pay Pal. We do not accept bank transfers, in a special case there is an extra fee of at least $15.
Web Design Process
When will I get my samples?
Design samples are usually ready five business days after we receive your order, the payment, and all of the necessary information and material.
How long does the conversion take?
Time for conversion varies. It depends on the complexity of your site, programing involved, and amount of material. Simple site conversion usually takes five business days after we receive the design approval and material for conversion.
What is a revision?
Revision is a change to the website design or programing. If there was a mistake on our part, it will not be counted as a revision. Each web design package has a limited amount of revisions included per price. Some small changes can be combined in to one revision.
What is a stock photo?
A stock photo is a photo taken out of a stock portfolio. Each web design package has a limit on the amount of stock photos per project included in the price. We usually search for appropriate images to enhance your website. Sometimes we edit those images to fit your style. You can also provide us with a limited number of your own photographs or images in a suitable format. These will not be counted as stock photos.
What is a content management system (CMS)?
A content management system (CMS) is a way for you to control your site without any prior internet and programing knowledge. You can edit text or replace pictures, sometimes even creating a new page. It is definitely necessary with any e-commerce package.
What is basic content management system?
Basic CMS includes basic control over some content of your site. It is usually a couple of sections on the page (news update) or editing a few online products.
What is extended content management system?
Extended CMS may include unlimited possibilities for you to control your site and e-commerce. It includes editing full content of the pages, adding or removing pages, full control over e-commerce add , edit remove products and categories.
What is e-commerce?
E-commerce is the ability to sell products or services online.
What is basic e-commerce?
Basic e-commerce gives you an opportunity to display a few products or services online with a basic order form checkout option.
What is extended e-commerce?
Extended e-commerce is a complete solution for your online store. It may include the following options: add, edit, or remove products; add, edit, or remove categories; complete shopping cart solution; online tracking and data recording.
Do you provide payment options for use with e-commerce?
No. We do not directly provide payment options.
What kind of payment options do you work with?
We can work with any third party payment solution, including Pay-Pal. You will have to sign up with any online payment provider of your choice, and provide us with the set up details.
Do you provide domain name registration or hosting services?
No. We do not provide domain name registration or hosting services. As soon as your project is finalized and complete, you will be advised on what kind of hosting setup your website requires. IMPORTANT! Please wait until the project is complete before ordering a hosting plan.
Can you reduce the price of the BundleBee package if I don`t need logo or stationery design?
No. We cannot remove any option from the BundleBee package.
Can you split the price or services of the BundleBee package?
No. We can`t split or reduce any of the services or price.
Can you split up the payment?
Yes, we can split total payment if the payment is larger than $1200.
How much do you charge for just a design?
Basic corporate design for 2 pages is $900
Why can`t I order Tier packages right away online?
Tier packages are designed to give you an idea of our prices and services. There is no fixed price. We have to collect enough information to properly asses your project and provide you with a final quote.
Who owns rights to the design?
All of the rights of the website we create for our customers belong to our customers.